Gem Fabrication Customer Satisfaction Survey

Thank you for taking the time to fill out the survey. We would like to send you one of the following in appreciation of your time.
    (please allow 2 to 4 weeks for delivery)
    Notepad with Calclulator   Date log   Ball cap

* Name: (Required entry)
Title:
* Company Name: (Required entry)
Address:
City, State, Zip:
Phone:
Email:
 
On a scale of 1 to 5 (5 being best) please rate Gem's performance in the following areas:
1 2 3 4 5
1.The quality of Gem's fabrication compared with other suppliers.
2.The pipe bundle configuration compared to other fabricators.
3.Gem's ability to communicate alternative value to Sch 10 & 40.
4.Gem's fairness in handling rejected material and workmanship claims.
5.Gem's ability to give your company the best pricing value on fabrication.
6.Gem's ability to meet your delivery needs.
7.Gem's ability to provide prompt lead times as compared to other supplier's turnaround.
8.The service provided by freight carriers delivering Fabricated Gem product.
9.Your relationship with Gem's salesperson.
10.The frequency of visits by Gem's salesperson.
11.The quality of visits by Gem's salesperson.
    Yes   No 12. Do you know who your Gem Salesperson is?
In your decision to purchase from a supplier, indicate the importance of each
of the following issues on a scale of 5 (very important) to 1 (not important)
13. The quality of the fabrication.
14.The price of the fabrication.
15.Ability to deliver the order as promised.
16.Maintaining a good working relationship with the supplier.
17.Fabricator's ability to provide needed information such as lead or delivery times.
18.Cooperation in resolution of problems, such as rejections or price discrepancies.
19.The quality of service given by Gem's freight carriers.
20.Your relationship with the staff.
21.Your relationship with Gem's management team.
22.Your relationship with other Tyco companies.
23.Other:
For each item below, please indicate how satisfied 1 (not satisfied) to 5 (very satisfied) you are with:
24.The level of importance you feel Gem places on you as a customer.
25.Gem's understanding of your business and its cost structure when negotiating.
26.Gem's understanding of the application/end use of the fabrication you purchase.
27.Gem's willingness to consider ideas to improve service or quality of fabrication.
28.Your overall buying experience with Gem Fabrication.
29.During the last year, your relationship with Gem.
Regarding your use of software as it relates to fabrication
1 (not very important) to 5 (very important).
30.Availability of GEM Pricer/Win Lister.
31.Availability of Tyco Fire Products pricer/lister system.
If neither above is your preference please name what you most use.
 Name:
 
 32.As a percentage of your business which companies receive what portion:
      GEM   Hughes   PFS   Other
          Other Company Name:
Additional Comments: